Frequently Asked Questions
Everything you need to know about our clean beauty standards and delivery.
Are Element Brooklyn products cruelty-free?
Yes, all our products are 100% cruelty-free. We never test on animals, and we ensure our ingredient suppliers adhere to the same ethical standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our Brooklyn warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.
Do you use synthetic fragrances?
No, we prioritize skin health by using only natural essential oils and plant extracts for scent. Our formulas are free from synthetic fragrances, parabens, and phthalates.
Can I change or cancel my order?
Orders are processed quickly, but we have a 1-hour window for changes or cancellations. Please contact our support team immediately if you need to modify your order.
Are your glass bottles recyclable?
Sustainability is at our core. Our glass packaging is 100% recyclable, and we encourage you to repurpose or recycle them according to your local guidelines.